Total Quality Management Case Study Example | Topics and Well Written Essays - 1750 words

Total Quality Management - Case Study Example Total Quality Management helps in integration of activities, which constitutes of the integrated system of various principles and is the prime determinants of sustainable competitive advantage for any other company. To retain customers and to create customer value the management needs to focus on providing employees a service, which is customer effective than its competitors. The customer satisfaction transforms into customer delight when the services and goods exceed customer expectations. TQM approach helps in improving the quality of services and goods on a continuous basis, which involves the participation of the individuals at every level and phase of organization. The Japanese organizations were the first to adopt the TQM approach during the early 1950’s. TQM includes methods like Just in Time and Jidoka, which means in station quality. Just in Time system is the most widely used TQM approach which involves the flow of materials in processed way where the right part is r eceived at the right time and the right place. (Radisic, n.d.).The Kanban or the instructions are received from customers and helps in the process of replenishment of the material parts. The results are the establishment of pull approach towards production activities followed in most of the companies. The concept of Jidoka is extremely complex in nature and is not popular amongst other companies. This relates to the types of intelligence machine, which has the potentiality of stopping the production process